General terms and conditions valid from 1 September 2025

ENCLOSURE 1:

TO MASTER AGREEMENT ON PROVISION OF MEALS AND BENEFITS

BUSINESS TERMS AND CONDITIONS FOR EMPLOYERS

Section A of the Business Terms and Conditions applies to legal relations between the Provider and the Employer arising from the conclusion of the Master Agreement on Provision of Meals and Benefits, provided that such Employer has not experienced a Migration Moment (as defined below).

Section B of the Business Terms and Conditions applies to legal relations between the Provider and the Employer arising from the conclusion of the Master Agreement on Provision of Meals and Benefits, in the event that such Employer has experienced a Migration Moment (as defined below).

The Migration Moment means the moment when: (i) an electronic user account is set up for the Employer in the "Pluxee Account" software application, replacing the User Accounts under Section A of the Business Terms and Conditions or (ii) the Employer takes over the Gastro Card, Flexi Card, Multibenefit Card, or Electronic Card, whichever occurs first.

The individual definitions listed in Section A of the Business Terms and Conditions and Section B of the Business Terms and Conditions apply only in the section in which they are listed.

Section A of the Business Terms and Conditions

(applicable to Employers who have not experienced the Migration Moment)

I. GENERAL SECTION

The present Business Terms and Conditions for Employers govern legal issues between the Provider and the Employer arising under the Master Agreement on Provision of Meals and Benefits (hereinafter referred to as the "Agreement").
Terms starting with a capital letter used in these Business Terms and Conditions have the meaning laid down in the main part of the Agreement, unless expressly stipulated otherwise in these Business Terms and Conditions or unless it indubitably follows otherwise from the context.
Restaurant Vouchers allow the holders thereof to obtain Meals at a price corresponding to the nominal value of Restaurant Vouchers, at any time while Restaurant Vouchers remain valid. The validity term is shown on the applicable Restaurant Voucher Card (in the case of Restaurant Vouchers in paper form, on the Restaurant Voucher itself). Benefits authorize the holders thereof to obtain Products (see the definition of this term hereinafter) for a price equal to their value expressed in points. Benefits may be used at any time during the term of the Agreement, using a valid Restaurant Voucher Card or another card designated for this purpose.
The Provider issues Restaurant Vouchers in paper form (hereinafter referred to as "paper Restaurant Vouchers") or in electronic form (hereinafter referred to as "electronic Restaurant Vouchers"). Restaurant Vouchers may be issued in various types. The individual types of Restaurant Vouchers may carry, permanently or temporarily, various benefits for Employees or services provided by Meal providers or other entities. The Provider shall use a suitable method to inform the Employer of provided benefits, and may provide detailed information on Restaurant Vouchers online at nasestravenka.cz. Every order for paper Restaurant Vouchers (and a subcontract entered into on the basis thereof) is juridical act separate from an order (and a subcontract pertaining to) electronic Restaurant Vouchers, including cases where paper Restaurant Vouchers and electronic Restaurant Vouchers are ordered together by way of completing a single electronic form.
Benefits allow obtaining employee benefits (products and services) in such areas as sports, entertainment, recreation, education, healthcare, and literature provided at the Provider's acceptance points. The Provider uses an appropriate method to inform the Employer of provided benefits, and may provide detailed information on Benefits online at https://www.benefity.cz.
Based on an Agreement entered into therebetween, the subject matter whereof is the provision of Restaurant Vouchers, the Provider shall open an electronic user account for the Employer in the Naše stravenka software application (hereinafter referred to as the "User Account S"). The account will allow the Employer to communicate with the Provider. Information necessary and the terms and conditions for using User Account S are available at nasestravenka.cz.
Based on the Agreement, the subject matter of which is the provision of Benefits, the Provider will open for the Employer an electronic user account in the Benefity software application (hereinafter referred to as "User Account B"), which is operated in the framework of the Cafeteria System that allows the Employer to communicate with the Provider. Information necessary for using User Account B and the applicable terms and conditions can be found at https://www.benefity.cz.

User Account S and User Account B shall be hereinafter referred to jointly as the "User Accounts".

Access to the User Accounts shall be provided to the contact person (acting as the administrator) specified in Enclosure 2 to the Agreement (hereinafter referred to as the "Contact Person"). The Employer hereby agrees for the Contact Person to be vested with the right to grant access rights to other natural persons (hereinafter referred to as "Users"), to revoke such rights, and to modify such rights if doing so is technically feasible. The Contact Person and other Users are authorized (each independently) to act on behalf of the Employer in regard to all matters pertaining to the Agreement, with the exception of amendments to the Agreement. The Employer shall ensure that every such authorized representative is acquainted with the terms and conditions pertaining to Restaurant Vouchers and Benefits.
The Provider will assign to the Contact Person as well as to every User unique identification data by e-mail (hereinafter referred to as "Security Data") to provide access to the User Account (or to multiple User Accounts). The Provider will inform the User by e-mail of the options for setting the initial password. Regardless of specific Security Data for every User Account, the Provider shall allow the Contact Person and Users to sign into both User Accounts using a uniform method. The Employer must ensure that the Contact Person and Users protect their Security Data, including, without limitation, preventing the theft or misuse thereof by unauthorized persons and securing the devices they use to obtain User Account services (such as a computer) against potential misuse. The Employer, the Contact Person, or a User must without delay report to the Provider any loss, theft, fraudulent use, unauthorized use, or suspected fraudulent or unauthorized use of Security Data or security means. By entering into the Agreement, the Employer agrees information that is made available to the Contact Person or to Users through User Accounts to be under the Employer's control; such information is therefore deemed delivered to the Employer.
User Accounts are usually accessible on a 24/7 basis, unless availability is prevented by serious reasons. Where applicable, the Provider will inform the Employer of a planned interruption in the availability of User Accounts in advance using a suitable method. In substantiated cases, the Provider may suspend services provided through User Accounts for a necessary time without prior notice.
The Provider shall secure (user) technical support by telephone and e-mail for User Accounts and, to a necessary extent, also for the use of Restaurant Vouchers, Benefits, and Restaurant Voucher Cards.
a) For the purposes of Restaurant Vouchers, the Provider communicates via the e-mail address info@nasestravenka.cz, provides customer support by telephone at +420 800 115 435, and provides Bank Help Desk services for blocking Restaurant Voucher Cards by telephone at +420 499 900 202;
b) For the purposes of Benefits, the Provider uses the e-mail address benefity@benefity.cz and the HELP LINE customer service line (+420 840 236 236).
The Employer may report a change of the Contact Person by submitting the applicable filled out form, which is available after signing into User Account S at nasestravenka.cz or into User Account B at https://www.benefity.cz, to the e-mail address spo@benefity.cz. The Provider may require the submission of documents demonstrating the authorization of persons requesting a change of the Contact Person. The Provider will carry out such a change within five working days after receiving a notice to that effect and, where applicable, requested documents. New Security Data will be sent to the Employer's new contact e-mail within the foregoing time limit.
The Employer's right to use User Account S will expire two months after the termination of the commitments undertaken under the Agreement. The Employer's right to use User Account B will expire upon the termination of the Agreement.

II. PAPER RESTAURANT VOUCHERS

(Article II. applies only if the Employer orders paper Restaurant Vouchers.)

Paper Restaurant Vouchers are issued in a variety of nominal values, determined by the Provider. The nominal value and validity period are indicated on every paper Restaurant Voucher.
The Provider supplies paper Restaurant Vouchers to the Employer based on orders thereby placed by filling out a standardized form via User Account S, where Restaurant Vouchers are ordered using this method regardless of whether an order concerns paper or electronic Restaurant Vouchers (hereinafter referred to as "Order"). The Provider shall be under no obligation to accept Orders placed in a different manner. In placing an Order, the Employer must provide the information and make the selections required in the applicable form. In particular, the Employer must select the delivery method and, where applicable, an alternative design of paper Restaurant Vouchers (and approve the applicable handling fee). Depending on the size of an Order or the delivery method and an alternative design of paper Restaurant Vouchers, the Company may request, as part of placing an Order, the appointment of a natural person authorized to carry out the physical acceptance of paper Restaurant Vouchers on behalf of the Employer as per the applicable Order, including the specification of such a person's identification data (hereinafter referred to as the "Employer's Authorized Representative").
Upon the confirmation of an Order by the Provider, the Employer becomes subject to the duty to remit Payment S for ordered paper Restaurant Vouchers, and the Provider becomes subject to the duty to deliver ordered paper Restaurant Vouchers after the relevant Payment S is credited to the Provider's account. An Order shall be confirmed through User Account S. An invoice for Payments S for ordered paper Restaurant Vouchers shall be delivered by the Provider to the Employer within two working days after the delivery of an Order, by sending an electronic mail to the address specified in User Account S. Payment S made based on an invoice shall be remitted to the Provider's account specified on the invoice on the business day most closely following the day of delivery. In remitting a Payment, the Employer must specify a variable symbol matching the applicable invoice. In the event that a payment is not credited to the Provider's account by the end of the 20th day following the due date, the Order and the subcontract entered into on the basis thereof shall expire on the 21st day after the due date (condition subsequent) in the case of Orders for paper Restaurant Vouchers; if an Order includes both paper and electronic Restaurant Vouchers, the condition subsequent does not apply to the part of the Order pertaining to electronic Restaurant Vouchers. If the condition subsequent is fulfilled, the Provider shall send the Employer a corresponding credit note.
The Employer may request the cancellation of an Order (cancellation) solely via User Account S. The Employer may cancel an Order unilaterally only if the applicable Payment S has not yet been remitted. In other cases, an Order may be cancelled solely with the Provider's consent.
The Provider shall hand over paper Restaurant Vouchers to a carrier for delivery to the Employer
a) within five working days after the day on which the account specified by the Provider is credited with the sum of the invoiced Payment S, including the specification of the correct variable symbol. If Payment S is credited without the correct variable symbol or the amount credited to the applicable Account S does not match the invoiced sum for paper Restaurant Vouchers, the Provider shall be under no obligation to deliver Restaurant Vouchers;
b) to the place of delivery, i.e. the address of the Employer's registered office or to another address specified by the Employer in the Order, by a postal license holder, a courier, or a carrier of valuables, as per the delivery method selected in the Order. The Employer acknowledges and agrees that the place of delivery must meet the carrier's reasonable security requirements for handling valuables, where a security assessment of the place of delivery is usually carried out by the carrier before making the first delivery. The specific options and conditions for the delivery of paper Restaurant Vouchers are always specified in the standardized Order form.
The Employer must provide the carrier with any and all assistance necessary for making a delivery, and must duly accept paper Restaurant Vouchers, unless Restaurant Vouchers exhibit Defects (as defined hereinafter). If paper Restaurant Vouchers are delivered by courier or a carrier of valuables, the Employer must comply with requirements including, without limitation:
a) ensuring the presence of the Employer's Authorized Representative at the place to which paper Restaurant Vouchers are delivered;
b) demonstrating the identity of the Employer's Authorized Representative at the request of the carrier delivering paper Restaurant Vouchers; and
c) ensuring the confirmation to the carrier by the Employer's Authorized Representative (on a delivery note or another document) of his/her identification data and of the physical receipt of Restaurant Vouchers.
In case that the Employer violates any of the aforestated duties as a result of which the delivery of paper Restaurant Vouchers is not completed, the Provider shall not be deemed in default on the delivery of paper Restaurant Vouchers; the same shall apply in case that the carrier is unable to deliver paper Restaurant Vouchers to the Employer due to the fact that the place of delivery does not meet the carrier's reasonable security requirements for handling valuables. The Provider shall inform the Employer of a failure to deliver paper Restaurant Vouchers due to a fault on the Employer's part, together with stating options and conditions for a substitute delivery; however, a substitute delivery shall be subject to the due payment (crediting the Provider's account with the applicable sum) of a new handling fee and value added tax at the statutory rate in effect and force (hereinafter referred to as "VAT"), referenced by the variable symbol stated in the Provider's substitute delivery notice. The ownership of Restaurant Vouchers and the risk of damage thereto passes onto the Employer upon the acceptance of the Restaurant Vouchers.
Upon the delivery of paper Restaurant Vouchers, the Employer must carry out a thorough inspection to detect any damage, defects, or discrepancies, including, without limitation, discrepancy between the quantity and value of Restaurant Vouchers that are to be delivered based on the Agreement (such defective supply is hereinafter referred to as "Defects").
In case that paper Restaurant Vouchers exhibit Defects, the Employer must immediately (i.e. by the end of the day on which the Employer takes delivery of such paper Restaurant Vouchers) report the Defects to the Provider via User Account S and return the paper Restaurant Vouchers to the Provider if they are damaged. If the Employer fails to do so, the Employer's right to claim rights relating to Defects shall expire. Defects claimed at a later time shall be disregarded. The Employer is liable for the risk of loss or damage to Restaurant Vouchers returned to the Provider until the acceptance thereof by the Provider.

III. ELECTRONIC RESTAURANT VOUCHERS

(Article III. applies only if the Employer orders electronic Restaurant Vouchers.)

Electronic Restaurant Vouchers represent points, each having a nominal value of CZK 1, credited to Restaurant Voucher Cards; electronic Restaurant Vouchers are not electronic currency and the issue thereof is not a payment service within the meaning of the applicable laws and regulations pertaining to payment transactions. The Restaurant Voucher Card is a non-transferable card with both contact and contactless chips issued by Československá obchodní banka, a.s., a company with registered office at Radlická 333/150, 150 57 Prague 5, Business ID: 00001350 (hereinafter referred to as the "Bank"), based on a license from MasterCard, with an assigned personal identification number (PIN). The Restaurant Voucher Card allows making payments for the price of Meals, in part or in full, by means of electronic Restaurant Vouchers via domestic payment transactions in the Czech Republic.
The conditions for using the Restaurant Voucher Card are subject to the present Business Terms and Conditions as well as the Terms and Conditions for the Use of Naše stravenka Restaurant Voucher Cards (hereinafter referred to as "Card Use Conditions"), which are available at nasestravenka.cz. In the event of discrepancy between these Business Terms and Conditions and the Terms and Conditions for the Use of Naše stravenka Restaurant Voucher Cards, the Terms and Conditions for the Use of Naše stravenka Restaurant Voucher Cards shall have priority. The use of the Restaurant Voucher Card (and Restaurant Vouchers credited to the card) is conditional on the activation thereof by an Eligible Employee in accordance with the Card Use Conditions and the procedure described on the website at www.nasestravenka.cz; the activation of a Restaurant Voucher Card includes opening a User Account for the Eligible Employee at www.nasestravenka.cz (hereinafter referred to as "Employee User Account S"), unless the Eligible Employee already has User Account S or an Employee User Account S. Neither the Provider nor the Bank bear any liability whatsoever to the Employer or to an Eligible Employee in the event a Restaurant Voucher Card is not activated due to an error or a failure to act on the part of the Employer or an Eligible Employee, including cases where electronic Restaurant Vouchers have already been credited to the card. In particular, the Provider shall be under no obligation to reimburse such Restaurant Vouchers or credit to a different Restaurant Voucher Card. Restaurant Voucher Cards remain the property of the Bank throughout their period of validity; a Restaurant Voucher Card becomes the property of the Eligible Employee upon the expiration or cancellation thereof. The Employer is liable for complying with the Card Use Conditions by Eligible Employees. The Employer bears the risk of loss, misuse, damage, and destruction of Restaurant Voucher Cards and thereto related costs, including cases of force majeure. To renew a Restaurant Voucher Card, the Employer selects the applicable option in the form accessible via the User Account.
The Provider supplies the Employer with Restaurant Voucher Cards for the Employer's individual employees based on Orders (subcontracts) thereby placed by filling out a standardized form available via User Account S (hereinafter also referred to as "Order of Restaurant Voucher Cards"). Furthermore, Orders for Restaurant Voucher Cards shall be subject to, on a mutatis mutandis basis, Articles II., 2 (including the appointment of the Employer's Authorized Representative responsible for accepting Restaurant Voucher Cards), Articles II., 3 (except the provisions pertaining to the condition subsequent) and Articles II., 4 of the present Business Terms and Conditions laying down the procedure for ordering paper Restaurant Vouchers, where the provisions pertaining to the calculation of the handling fee also apply to the fee for issuing Restaurant Voucher Cards and other fees related to the delivery of Restaurant Voucher Cards insofar as such fees are agreed to by the Parties (such as a fee for the Employer's request to imprint its logo on Restaurant Voucher Cards). The list of fees can be accessed via the Employer's User Account S.
The Provider shall arrange the delivery of Restaurant Voucher Cards to the Employer through the Bank or an assigned carrier. Restaurant Voucher Cards must be handed over to a carrier for delivery to the Employer without unnecessary delay after all of the fees applicable to the delivery of Restaurant Voucher Cards are credited to the Provider's account. The Provider shall inform the Employer via User Account S of the specific date on which Restaurant Voucher Cards are sent. The Employer acknowledges that the lead time depends on the ordered quantity of Restaurant Voucher Cards. Furthermore, the delivery and acceptance of Restaurant Voucher Cards are subject, on a mutatis mutandis basis, to Articles II., 5 to II., 8 of the present Business Terms and Conditions, laying down the terms for the delivery of paper Restaurant Vouchers. Upon delivering Restaurant Voucher Cards to an Eligible Employee, the Employer must provably acquaint the Eligible Employee with the Card Use Conditions and demonstrate having done so at the Provider's request. In case that the Provider itself acquaints an Eligible Employee with the Card Use Conditions (during the activation of the Restaurant Voucher Card), the Employer consents to such a course of action. In the event of default on the payment of fees applicable to the delivery of Restaurant Voucher Cards, the provisions of Article III., 6 of the present Business Terms and Conditions shall apply mutatis mutandis.
Electronic Restaurant Vouchers are credited to Restaurant Voucher Cards supplied by the Provider to the Employer based on an Order thereby placed by filling out the standardized form via the User Account. The Provider shall be under no obligation to confirm Orders placed in a different manner. In placing an Order, the Employer must specify the information and make the selections required in the order form; in particular, the Employer must identify specific Restaurant Voucher Cards and the quantity of electronic Restaurant Vouchers that are to be credited to individual Restaurant Voucher Cards. The confirmation of Orders and the remittance of Payments for electronic Restaurant Vouchers shall be subject, mutatis mutandis, to Article II., 2 and the first five sentences of Article II., 3 of the present Business Terms and Conditions. The Provider must ensure that electronic Restaurant Vouchers are credited to a relevant Restaurant Voucher Card within two working days after the day on which the Provider's applicable account is credited with the exact amount of Payment S for electronic Restaurant Vouchers in accordance with the invoice, including the specification of the correct variable symbol. Due to security reasons and due to restrictions imposed by the Bank, a maximum limit of electronic Restaurant Vouchers has been set, which may not be exceeded. If the limit is attained, no additional electronic Restaurant Vouchers may be credited to a Restaurant Voucher Card until a certain minimum of electronic Restaurant Vouchers has been debited from the Restaurant Voucher Card by the Employee. In case that the Employer places Orders for additional electronic Restaurant Vouchers to be credited to a Restaurant Voucher Card to which no additional electronic Restaurant Vouchers may be credited due to the fact that the maximum limit of electronic Restaurant Vouchers has been reached on the Restaurant Voucher Card, the Provider shall deposit such over-the-limit electronic Restaurant Vouchers to an account other than the Restaurant Voucher Card, where they will remain until the time at which they may be credited to the Restaurant Voucher Card. The Provider shall preferentially credit the earliest deposited electronic Restaurant Vouchers to replace electronic Restaurant Vouchers debited from a Restaurant Voucher Card. If deposited electronic Restaurant Vouchers cannot be credited to a Restaurant Voucher Card during three months after they are deposited (due to the fact that the balance of electronic Restaurant Vouchers exceeds the maximum allowable limit), thus deposited electronic Restaurant Vouchers shall be forfeited to the Provider after the expiry of the aforestated time limit, subject to no compensation.
If Payment S is remitted without the correct variable symbol or the sum credited to the Provider's account does not match the invoiced sum for electronic Restaurant Vouchers, the Provider shall be under no obligation to credit electronic Restaurant Vouchers to the Restaurant Voucher Card; the Provider shall inform the Employer of the foregoing deficiencies and request the rectification thereof without unnecessary delay through User Account S or using another suitable method (such as telephone). In case that the Employer fails to duly remit Payment S within 21 days after the due date of an invoice, the Provider shall have the right to rescind the relevant subcontract and cancel the Order at any time after the expiry of the foregoing time limit. The Provider shall notify the Employer of such rescission and Order cancellation via User Account S and shall refund any unused payment to the account from which it was remitted within five working days after the service of the foregoing notice.
An Eligible Employee may use electronic Restaurant Vouchers credited to the relevant Restaurant Voucher Card to pay for Meals to a provider of Meals via a payment terminal accepting Restaurant Voucher Cards, whereupon the number of electronic Restaurant Vouchers on the Restaurant Voucher Card will be reduced by a value corresponding to the price of goods or services paid for as part of every purchase of Meals. An Eligible Employee shall receive electronic Restaurant Vouchers upon the crediting thereof to the Restaurant Voucher Card.
The period of validity of Restaurant Voucher Cards is limited, and Restaurant Voucher Cards shall be cancelled upon the expiry date thereof. Unless a Restaurant Voucher Card is renewed, either automatically or at the Employer's request (replaced with a new Restaurant Voucher Card), upon canceling or permanent blocking the Restaurant Voucher Card, electronic Restaurant Vouchers, wherewith the Restaurant Voucher Card is credited at cancellation time, shall expire with no compensation. Details are laid down under the Card Use Conditions. After the termination of an Eligible Employee's employment with the Employer, the Eligible Employee may continue using the Restaurant Voucher Card; however, upon canceling or permanently blocking the Restaurant Voucher Card, electronic Restaurant Vouchers wherewith the Restaurant Voucher Card is credited shall expire with no compensation.
The Provider shall provide an Eligible Employee with access to information on their Restaurant Voucher Card balance via Employee User Account S.
The Card Use Conditions lay down the persons, the method, and the conditions under which a request may be made to the Bank for replacement, cancellation, blocking, and, where applicable, other changes pertaining to the Restaurant Voucher Card. The Bank and the Provider have the right to block a Restaurant Voucher Card, either temporarily or permanently, in a discretionary manner with no request by an Eligible Employee necessary, for security reasons, including, without limitation, suspected fraudulent use of the Restaurant Voucher Cards or the termination of the Agreement. If blocking a Restaurant Voucher Card permanently results in the expiration of thereto credited electronic Restaurant Vouchers in accordance with the Card Use Conditions (due to the fact that the Employer fails to request renewal of the Restaurant Voucher Card), the Provider shall bear no liability whatsoever to the Employer or the Eligible Employee.
The Provider shall be under no obligation either to reimburse electronic Restaurant Vouchers in a way other than paying providers of Meals for provided Meals, or to transfer Restaurant Vouchers between individual Restaurant Voucher Cards using any method whatsoever.

IV. BENEFITS

The Provider owns an exclusive license to operate the Cafeteria System and the Benefity software application, in the framework of which User Accounts B are maintained. The Provider uses User Accounts B to enable obtaining, subject to predetermined conditions, Benefits and exchanging the same for relevant products and services (hereinafter referred to as "Products") at the Provider's acceptance points (hereinafter referred to as "Acceptance Points"). By entering into the Agreement, the Provider undertakes to provide to the Employer the services specified below in accordance with the Agreement, in connection with the drawing of Benefits by Eligible Employees:
a) access to User Account B;
b) telephone and e-mail support;
c) support for the management and administration of the Benefits system;
d) import of data based on information received from the Employer;
e) information on newly hired Eligible Employees based on data provided by the Employer;
f) information on departures of Eligible Employees based on data provided by the Employer;
g) creation and modification of the catalogue of offered Benefits in User Account B;
h) increase in points awarded to Eligible Employees to allow them to obtain and draw Benefits based on data provided by the Employer;
i) ongoing distribution of news and messages;
j) creation and maintenance of a supplier network for Acceptance Points, entry into agreements with Acceptance Points;
k) evaluation of Acceptance Points; and
l) export of data required for the Employer's internal management needs concerning the assessment of the process of drawing Benefits.
The Employer orders Benefits by submitting a table in the Excel format, containing the name, personal ID number, and balance of points of the Eligible Employee. The submission of an Excel file may be substituted with automated imports to the Benefits software application from the Employer's enterprise management system. The Provider shall establish access to User Account B for Eligible Employees based on a list of numerical or other codes assigned to Eligible Employees by the Employer. The terms and conditions for drawing Benefits shall be approved by Eligible Employees via the applicable User Account B during the first sign in and, where applicable, after every amendment to the applicable terms and conditions. Points through which Benefits can be obtained shall be credited to identification cards or Restaurant Voucher Cards supplied by the Provider to the Employer based on an Order placed by the Employer. Upon placing an Order, the Employer shall state all of the necessary information, particularly the specification of specific identification cards or Restaurant Voucher Cards and the number of points to be credited to individual cards. The Provider shall ensure that assigned points are credited to the applicable card within two working days after the fulfillment of the condition for crediting points to the applicable card.
Benefits can be claimed at Acceptance Points by showing or providing the unique 10-digit code stated on the identification card or Restaurant Voucher Card under the Eligible Employee's name on the recto of the applicable Restaurant Voucher Card in the "BENEFITY NNNNNNNNNN" format, and by providing the PIN assigned to the Eligible Employee. The time at which the abovementioned 10-digit code and the applicable PIN are provided is the time at which a Benefit is claimed.
Benefits may always be obtained only up to the nominal value of points awarded by the Employer (the maximum limit of points). The standard (default) settings of the maximum limit of points that may be drawn are equal to the relevant legal requirements in effect; however, the Employer may by way of the administration system or by way of a written request delivered to the Provider set the maximum limit to any value (BEN Max option) and/or may approve the limit to be exceeded subject to no restrictions (BEN Premium option). In such a case, however, the Employer must pay additional tax on the amount by which the value of Benefits drawn by the applicable employee exceeds the legal limit that is included in the employee's income in accordance with Section 6, Paragraph 9, Subsection d) of the Income Tax Act, and, moreover, pay social security and medical insurance contributions applicable to the value of such Benefits. User Account B does not allow exceeding the quantity of drawn points. Neither points nor nominal values in CZK may be redeemed for cash. Save for the exception laid down in Paragraph 6, obtaining Benefits in establishments other than Acceptance Points is not permissible.
Complaints concerning drawn Benefits (the quality of purchased Products) must be filed by Eligible Employees directly with the applicable Acceptance Point. If an Eligible Employee requests the cancellation of a transaction completed in a calendar month other than the calendar month in which the Benefit was drawn, the cancelled number of points is credited back to the Eligible Employee's value of Benefit points, provided that the cancellation is substantiated (confirmed by the Acceptance Point).
The Provider will reimburse invoices and, where applicable, receipts demonstrating the delivery of Products in case that the supplier is not a VAT payer (hereinafter referred to as "Product Receipt"), for Products purchased by Eligible Employees at establishments other than Acceptance Points (hereinafter referred to as "Uncontracted Suppliers"), subject to the fulfillment of the following conditions:
a) The Employer shall not have made a request to the Provider to deactivate the module allowing the reimbursement of Products purchased at establishments other than Acceptance Points.
b) The Employer must ensure that Eligible Employees are informed that in purchasing Products at establishments other than Acceptance Points, Eligible Employees:
- may only purchase Products, as per the definition thereof, from Uncontracted Suppliers,
- must receive from an Uncontracted Supplier a Product Receipt issued to the Employer, as the customer, stating the number of User Account B, as the buyer, whereupon the Product Receipt must be subsequently delivered to the Provider using the prescribed method for financial settlement purposes,
- must verify that the Product Receipt corresponds to the purchased Product, meets the requirements for a Product Receipt laid down under the laws and regulations in effect, and contains no other items, which the Eligible Employee may purchase together with the Products, but which do not meet the definition of Products,
- must submit a request for processing a Product purchase from an Uncontracted Supplier via the employee's User Account B by
(i) filling out all required information from the Product Receipt
(ii) confirming filled out information by entering the PIN for the employee's User Account B for verification purposes
(iii) a request may be submitted solely by checking the relevant field in a pre-filled form, where the Eligible Employee grants consent to data processing for the purposes of paying for a Product purchased from an Uncontracted Supplier as well as the fact that the Employee has been acquainted with the applicable business terms and conditions.
- After the submission of a request and its approval in the system, points corresponding to the Product purchased from an Uncontracted Supplier will be subtracted immediately, for which reason the request cannot be subsequently cancelled.
c) The extent of the Provider's duty to verify a Product Receipt issued by an Uncontracted Supplier only includes verifying that the Uncontracted Supplier has a trade license or another business permit (such as registration as a private medical facility) for a segment corresponding to Products. The Provider shall bear no liability for the content or form of a Product Receipt issued by an Uncontracted Supplier. In the event of a dispute between an Eligible Employee and the Provider regarding the inclusion of a Product in the applicable segment, the decision on the classification of the Product in the relevant segment is made by the Provider.
d) The Provider shall make a Product Receipt issued by an Uncontracted Supplier available to the Employer upon request.
The amount of the Provider's fee for a Product Receipt issued by an Uncontracted Supplier claimed by an Eligible Employee and paid by the Provider (hereinafter referred to as "Uncontracted Drawdown") shall be equal to a share in the total amount stated in the Product Receipt inclusive of VAT, the value of which is specified in the Agreement; the base for calculating the total fee for an Uncontracted Drawdown shall be the aggregate amount of all Uncontracted Drawdowns by Eligible Employees at outlets other than Acceptance Points, specifically the aggregate amount of payments made by the Provider in a given calendar month, VAT at the statutory rate shall be added to the total fee for Uncontracted Drawdowns; the Employer may stipulate the fee for Uncontracted Drawdown to be subtracted from the value of Benefits drawn by the applicable Eligible Employee via the Cafeteria System, where the reduction shall be equal to the number of points corresponding to the fee for Uncontracted Drawdown excluding VAT. In case that the Employer decides to proceed as per the foregoing, the Employer must inform the Eligible Employee of the relevant reduction of Benefits. The Provider shall bear no liability in relation to Eligible Employees for reducing the extent of Benefits as per the foregoing.
The total sum paid by the Employer in connection with Benefits drawn in connection with the Agreement, i.e. Payment B, shall be determined based on monthly settlements (hereinafter referred to as the "Settlement") containing numerical data based on which Settlements are carried out (hereinafter referred to as "Reports"), which are equal to a sum corresponding to 100% of the value of Products drawn through Benefits claimed by Eligible Employees in the preceding calendar month. The total sum paid by the Employer includes the cost of issuing duplicate identification cards in the event of loss or destruction (hereinafter referred to as the "Invoice"), which usually includes the identification of Eligible Employees to whom duplicate identification cards are issued, and the identification of Eligible Employees to whom Products are provided at outlets other than Acceptance Points. The fee for issuing one duplicate identification card is specified in the Price List available online at https://www.benefity.cz. The fee shall be deducted from the Eligible Employee's User Account B.
Reports shall include information on obtained Benefits, structured according to the categories of individual Products. Based on the Employer's requirements, the drawdown of Benefits may be agreed according to categories of Products and the identification of Eligible Employees – users of multipurpose electronic vouchers. In case that an agreement on the payment of administration costs is entered into, the foregoing information may be provided retroactively for the period of 12 months preceding the calendar month in which a request for such information is delivered to the Provider. A payment shall be considered received at the time the invoiced sum is credited to the Provider's account.
The value of one point for obtaining Benefits is equal to CZK 1 for the Employer and for Eligible Employees. The Employer specifies the total nominal value of electronic vouchers in CZK under an internal regulation. An Eligible Employee may use thereto credited points during the validity period thereof, which lasts 12 months from the time at which points are credited to User Account B, regardless of the method of payment for selected products.
If a payment for selected products is made based on the actual use of benefit points, the Provider shall automatically carry over unused points after the expiry thereof to a BEN PASS, a special type of electronic prepaid multipurpose voucher. Benefit points on the BEN PASS electronic voucher shall remain valid for an additional three month after being transferred to the voucher. Access credentials for the BEN PASS electronic voucher shall be displayed by the Provider to the applicable Eligible Employee via the Eligible Employee's User Account B. After their expiry, unused points shall expire subject to no compensation.
If a payment for selected products is made by means of a prepayment or an ex post payment, the Employer may remit a payment to the Provider for benefit points that are not used prior to the expiry thereof. After their expiry, unused points expire with no entitlement to compensation.
The Provider shall issue a Settlement (and an Invoice, if applicable) in accordance with Section 36, Paragraph 13 of Act No. 235/2004 Coll. on Value Added Tax, as in effect, with a value corresponding to the Settlement as at the last day of the calendar month, which is the date of taxable supply, insofar as the relevant supply is taxable supply. Thus issued Settlement and Invoice shall come due 15 days after being delivered to the Employer. Payment must be made by a transfer of funds from the Employer's bank account to the Provider's bank account specified in the Settlement and the Invoice, referenced using the variable symbol specified on the applicable Settlement and Invoice. Settlement also applies to cases of prepayment for the future drawdown of Benefits based on an agreement with the Employer; in the framework of a Settlement, prepayments made by the Employer are reduced by the value of drawn Benefits.
The Provider may deliver a Settlement and an Invoice to the Employer by making the same available to the Contact Person via User Account B. In such a case, the Employer shall be informed of the fact that new Settlements and Invoices have been made available via User Account B by means of a notice sent by e-mail to the e-mail address specified in the Agreement. Settlements and Invoices shall be deemed delivered upon the sending of a notice stating that the same have been made available. The Employer must download Settlements and Invoices made available via User Account BEN and, if necessary, print them out.
The Provider leaves Settlements and Reports available to the Employer via User Account B during a period of three years after the last day of the calendar month to which a Settlement or a Report applies.
In case that the Employer defaults on the fulfillment of any financial obligation to the Provider, the Employer must pay the Provider default interest at the rate of 0.05% of the balance due for every commenced day payment is past due. Default interest shall come due seven (7) days after the delivery to the Employer of a written notice requesting the payment.

V. COMMON PROVISIONS

The Employer undertakes:

(i)

(ii)

(iii)

The Employer must without delay inform the Provider via User Accounts of any change in its identification data stated in the Agreement, including changes in the Employer's tax domicile and authorized representatives. The foregoing reporting duty includes changes in data obtainable from public sources.
The Provider declares that providers of Meals, who are authorized to accept Restaurant Vouchers based on an agreement with the Provider, are required to accept Restaurant Vouchers solely as a means of payment for Meals. Furthermore, the Provider declares that based on an agreement with the Provider, Acceptance Points are required to accept points as a payment for Benefits only for purposes other than Meals. The Provider shall bear no liability for goods or services, including Products, supplied by any provider of Meals or by any Acceptance Point or for the quality of goods or services supplied in connection with payments made using Restaurant Vouchers or Benefits.
In connection with the performance of the Agreement, the Provider undertakes to refrain from requiring Eligible Employees to pay any prices, fees, costs, and the like, with the exception of a fee for issued cards and compensation for lost cards, including postal charges for the delivery of original or replacement cards, unless otherwise agreed under the Agreement, based on the Provider's price list in effect, which is available at nasestravenka.cz.
The Provider shall bear no liability for damage incurred in case that any provider of Meals, any Acceptance Point, or another party does not accept or refuses to accept Restaurant Vouchers or Benefits due to any reason whatsoever.
Either of the Parties may terminate the Agreement in a discretionary manner by serving a notice of termination upon the Counterparty. The notice period shall last two calendar months, starting on the first calendar day of the calendar month following the calendar month in which a notice of termination is delivered to the Counterparty. The Employer is liable for ensuring that the Restaurant Voucher Card Use Terms and Conditions, which have been thereby received, will be complied with after the termination of the Agreement.
In case that either of the Parties violates the provisions of the Agreement and such a Party fails to rectify such a violation without delay in response to a notice served by the Counterparty, or the same violation of the Agreement is committed repeatedly, the aggrieved Party shall have the right to rescind from the Agreement by serving a notice of rescission upon the delinquent Party. The rescission of the Agreement shall enter into force on the day following the delivery of a written notice of rescission to the delinquent Party. The rescission of the Agreement shall have no effect on subcontracts entered into based on Orders.
Unless the Agreement expressly stipulates otherwise, regardless of the form in which the Agreement has been entered into, any and all notices or other communications effectuated in accordance or in connection with the Agreement, including documents in electronic form as per Article V., 10 of these Business Terms and Conditions, (hereinafter referred to as "Notice")

(i)

(ii)

(iii)

(i)

(ii)

For the avoidance of doubt, the following shall apply:

(i)

(ii)

(iii)

The Agreement shall enter into force on the day of being entered into, unless a different date is expressly specified in the Agreement.
The Employer grants consent to the use of invoices in electronic form in accordance with Act No. 235/2004 Coll. on Value Added Tax, as in effect, in regard to any and all supply delivered to the Employer in accordance with the Agreement and enclosures thereto.
The Employer agrees that the Provider may use the Employer's logo and business name or name for promotional purposes.
The Employer may not assign or otherwise transfer any of its rights or duties arising in connection with the Agreement to a third party without the Provider's prior written consent, and to set off any of its receivables against the Provider's receivables arising in connection with the Agreement without the Provider's prior written consent. The Provider may set off any of its receivables from the Employer arising in connection with the Agreement or assign such a receivable to any third party without the Employer's consent. The Provider's notice of setting off or assigning a receivable or a right may be served using the method laid down in Article V., Paragraph 8, Subsection (a) of these Business Terms and Conditions.
The Provider may without the Employer's prior consent assign the Agreement, in part or in full, to an undertaking controlled by the same entity as the Provider or an entity controlled by the Provider.
Both of the Parties agree that no provision of the Agreement that is or becomes invalid, delusive, ineffective, or unenforceable shall cause the Agreement or other provisions thereof to be invalid, delusive, ineffective, or unenforceable, provided that such an invalid, delusive, ineffective, or unenforceable provision is severable from the remaining provisions of the Agreement, and it can be assumed that the relevant juridical act would have been effectuated without the invalid provision, had the Parties been able to discern the invalidity thereof in a timely manner. The Parties undertake to replace such a defective provision of the Agreement without unnecessary delay with a new provision, which is valid and enforceable and the content whereof as closely as possible corresponds to the essence and meaning of the original provision of the Agreement and the purpose the Parties originally intended to achieve through the defective provision.
Each of the Parties must refrain from making any financial contributions/donations to the Counterparty, its authorized representatives, and/or its workers. The foregoing also applies to offering contributions/donations to persons related to employees and/or authorized representatives of the Parties. Acts carried out by persons employed by or appointed as authorized representatives of the Parties carry the same consequences as acts carried out by the Parties. In that regard, it is irrelevant whether such benefits are offered, promised, or provided to the foregoing persons or to third parties to the benefit of such persons.
The Parties undertake to comply with the duties to their employees, to which they are subject under applicable employment-related laws and international treaties, including working conditions, OHS, remuneration, working hours, and overtime restrictions. Likewise, the Parties undertake to comply with duties to which they are subject in regard to the protection of children and adolescents, the prohibition of child labor and forced labor, the prohibition of discrimination, environmental protection, and the freedom of association and assembly. In the performance of the Agreement, the Parties undertake to refrain from transacting with suppliers known to the applicable Party to be entities violating the duties laid down under this article.
If the Employer is a natural person, the Employer acknowledges that the Provider

www.nasestravenka.cz

and

www.benefity.cz

If any previous version of the Business Terms and Conditions contains provisions regarding an issue not expressly addressed under the present version of the Business Terms and Conditions or addressed under a different provision, the legal arrangement between the Provider and the Employer shall be subject to the provision of the present version of the Business Terms and Conditions the content whereof is closest to the corresponding provision of the previous version of the Business Terms and Conditions or, as the case may be, the provision that is absent.

In case that the Agreement is subject to the requirement to be disclosed in the Register of Agreements in accordance with Act No. 340/2015 Coll. on the Register of Agreements, as in effect, the Employer must forward this Agreement within five days after it is entered into to the Ministry of Interior of the Czech Republic for disclosure in the Register of Agreements, and thereupon demonstrate the discharge of this duty to the Provider. The preceding sentence shall not prejudice the Provider's right to forward this Agreement to the Ministry of Interior of the Czech Republic for disclosure in the Register of Agreements, particularly in case that the Employer fails to disclose the Agreement in accordance with the preceding sentence; if other juridical acts completed in connection with the Agreement are subject to the disclosure requirement, the foregoing provisions apply mutatis mutandis. During the time the Agreement or other juridical acts subject to the disclosure requirement in accordance with this article are not disclosed, the Provider shall not be deemed in default on the discharge of its duties arising under the Agreement or other related juridical acts.

Section B of the Business Terms and Conditions

(applicable to Employers who have experienced the Migration Moment)

General Terms and Conditions for the Master Agreement on Provision of Meals and Benefits (hereinafter referred to as the "GTCs")

A.COMMON PART

I. INTRODUCTORY PROVISIONS

These GCTs define the relationships and mutual rights and obligations of Pluxee Česká republika a.s. and the Client during cooperation under this Agreement.
The terms that are not directly defined under the Agreement shall carry the meaning assigned to them under Article II of the GCTs when used in the Agreement and the GCTs.
The legal relationship between Pluxee and the Client shall be governed by the Common Part A of the present GCTs and those special parts of the GCTs (marked B to G) that regulate the Product ordered by the Client under the Agreement.
In the event of any conflict between these GTCs and the Agreement, these GTCs shall prevail.

II. DEFINITION OF TERMS

Beneficiary denotes a person who, as part of their employment with the Client or on any other legal grounds, is authorised to use a Benefit, the value of which will be covered using any of the methods provided for under the GCTs.

Benefit means goods or services paid for in any of the ways defined in the GTCs.

BENEFITY a.s. means BENEFITY a.s., ID No.: 270 95 231, the legal predecessor of Pluxee, from which all rights and obligations under the Agreements within the merger project were transferred to Pluxee;

Point denotes units of the Beneficiary’s authorisation to use the Benefits under the Cafeteria System, which are credited to Beneficiaries by the Client under the Cafeteria System as per the Benefit Programme. Points will always be valid for a period of time individually agreed with the client.

Cafeteria is an electronic system for brokering employee Benefits, available ucet.pluxee.cz.

Price List denotes Pluxee’s relevant price list (or price lists) regulating the consideration Pluxee is entitled to in exchange for the services provided to the Client under the Contractual Documentation. The version of the Price List as in force on the date of establishment of the Agreement is provided under Annex 1 of the GCTs.

Date of Expiration denotes the final date of the validity term of the Electronic Card shown on the face of the card in the MM/YY format.

Date of Expiration of the credit denotes the day, on which it ceases to be possible to use the Credit when paying for the Benefits. The Date of Expiration of the Credit is given in the Holder Access section of the system.

Holder denotes a Beneficiary who is authorised to use the Electronic Card under an agreement with the Client.

Electronic card means Gastro and/or Flexi.

Internal Communication refers to a service provided by Pluxee that allows clients to communicate news and information to their employees via the Pluxee app.

The client portal is a secure internet portal that is available for clients at order.pluxee.cz.

Card Flexi is a card issued by Pluxee that serves the holder for the payment of the price of nonmonetary benefits provided by the employer to an employee or the employee’s family member in tax-exempt form under ITA. The Card Flexi may be transferred from the Beneficiary to another person subject to the specifications and conditions under ITA.

Credit denotes the equivalent in Czech crowns of the value of Benefits that can be remunerated using a certain Electronic Card and that has been credited to a certain Electronic Card based on a Credit Order.

Uptime guarantee of the Cafeteria system denotes a special arrangement (SLA, or Service Level Agreement) between Pluxee and the Client, which determines the guaranteed minimum Cafeteria or mojeBonusy system uptime (% of the Billing Period) for the needs of the Client, and related conditions.

Card Gastro denotes a payment card issued by Pluxee, which enables the Holder to pay for meals provided by the employer under ITA as non-monetary benefits for employees. The Card Gastro is not transferable from the Beneficiary to any other person.

Client means a person who is in a legal relationship with the Beneficiary and has concluded an Agreement with Pluxee (in the Agreement, the Client is defined as the Employer).

Client account denotes an electronic user account set up in accordance with Art. X (2) of the GCTs that gives the Client registered access to www.order.pluxee.cz.

Contact person denotes the Client's contact person specified in the Agreement along with the extent of relevant authorisation to represent the Client.

Card Multibenefit denotes a plastic card that serves as a technical carrier making it possible to integrate the implementation of the Gastro and Flexi functions within a single card.

The Regulation means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Order means an irrevocable order for services or Products provided by Pluxee to Clients under the terms and conditions set out in these GTCs.

Credit order is an irrevocable request made by the Client to increase the value of Credit made individually or collectively for multiple Electronic Cards via the System, Client Portal or Pluxee Portal.

Electronic card order means an irrevocable request made by the Client to issue one or more Electronic Cards made via the System, the Client Portal or Pluxee Portal.

Personal data denotes any information concerning identified or identifiable natural persons (data subjects), which Pluxee processes on the basis of an Agreement or in direct connection with it during brokering of Benefits. Pluxee shall process personal data in the following scope: (i) name, work position, e-mail, phone number/fax number for contact persons for delivery, (ii) name, work position, e-mail, phone number/fax number, address for delivery for contact persons for orders, (iii) name, work position, e-mail, phone number/fax number for contact persons for invoicing (iv) name, for Beneficiaries. Pluxee processes Personal Data specified in points (i) to (iv) of this paragraph for the purpose of fulfilment of the Agreement and personal data specified in items (i) to (iii) for the purposes of sending commercial and marketing messages to the Client related to the subject of the Agreement, i.e. Offering of products and services, including sending of information about held events, manufacturers and other activities or sending of satisfaction questionnaires.

CC denotes Act No. 89/2012 Coll., Civil Code, as amended.

Conditions for the use of benefits denotes the binding document made available at here, which is intended to instruct users about the correct use of benefits in accordance with the applicable legislation.

Voucher denotes a paper Pluxee voucher in the form of a Voucher Assistance, Voucher Gift, Voucher Flexi, Voucher Gastro. The specification for each Voucher including specification of concrete services that can be paid for can be found on at www.pluxee.cz. Pluxee provides Vouchers in paper and electronic form.

Partner denotes Pluxee’s contractual partner acting as a direct supplier or—where relevant (e.g., for discount portals)—a broker of the goods and/or services to the Beneficiaries.

Access/Client access denotes secured electronic user access available to the Client or Holder within the System.

Pluxee means Pluxee Česká republika a.s., with its registered seat at Plzeňská 3350/18, Smíchov, 150 00 Prague 5, Company ID No.: 618 60 476, registered in the Commercial Register maintained by the Municipal Court in Prague under file no. B 2947 (in the Agreement, Pluxee is defined as the Company).

Product means all products provided by Pluxee under the Agreement and these GTCs; in the Agreement, Products are referred to as Restaurant Vouchers and Benefits.

Complaints Procedure denotes Pluxee’s Complaints Procedure. The current version of the Complaints Procedure as on the date of conclusion of the Agreement forms Annex 2 of the Agreement.

Agreement denotes a Master Agreement on Provision of Meals and Benefits entered into between Pluxee or BENEFITY a.s. and Client, as amended. The Agreement may also be entered into via the Client Portal.

Contractual documentation denotes a general label for any of the following documents or the documents as a whole - the Agreement, GCTs, Complaints Procedure, Price List, and Product Order Forms, including their addenda and/or annexes as well as addenda to select Products.

www.order.pluxee.cz denotes a website (order portal) located at www.order.pluxee.cz which can be used to order electronically any Vouchers, Electronic Cards and/or other Products.

Pluxee portal means the web application (order portal) located on the website www.order.pluxee.cz, through which the registered Client can place Orders electronically after logging into the Client Account.

Administrator denotes a personal data administrator as defined by the regulation, meaning a client who determines the purpose and means of processing personal data.

Parties denotes Pluxee and/or the client.

System denotes the electronic card administration system operated by Pluxee and accessible on-line.

GCTs denote the present General Conditions and Terms attached to the Agreement.

ITA denotes Act No. 586/1992 Coll., on income taxes, as amended.

Processor means processor of personal data as defined by the regulation, meaning Pluxee, processes personal data or the client based on the client's instructions during fulfilment of obligations under the agreement.

Billing Period denotes a period defined in the Contractual Documentation for the purposes of using the Cafeteria System (or the mojeBonusy System), during which the Benefits ordered by the Client and the Beneficiaries will be invoiced.

III. RIGHTS AND OBLIGATIONS OF PLUXEE

As part of its brokering activity Pluxee organises a network of Partners, at whose outlets individual Products according to the GTCs may be used and who are contractually bound to accept them. The Client understands there may be certain changes in the network of Partners, and Pluxee reserves the right to make such changes.
Pluxee's obligation to program the use of products among contracting partners is fulfilled by securing of partners' network.
Considering the nature of the scheme, which makes it possible to pay for the Benefits using the payment methods set out under the GCTs, the Parties have agreed that the provision under Articles 2446, 2450, 2451 and 2452 CC shall not be applied.
Pluxee shall have the right to discontinue meeting the obligations incumbent upon them under the Agreement, or suspend the discharge of their duties if the Client is late meeting any of the obligations incumbent upon them under the Agreement.
If the Client is repeatedly in default for the payment of services, Pluxee reserves the right to charge the Client interest on top of the corresponding default payment.
Pluxee reserves the right to charge the Client for manual work conducted by its employees that goes beyond the scope of the normal performance of contract, especially in regard to manual work of an accounting nature or in connection with settling an account.

IV. RIGHTS AND OBLIGATIONS OF THE CLIENT

The Client undertakes to pay to Pluxee the agreed-upon fees for the activities under the present Agreement in the amount as set out in the Price List.
The Client undertakes to use the Products in a way that conforms to the Contractual Documentation and with a view to providing the Benefits to the Beneficiaries; the Client specifically undertakes to refrain from doing anything to make the Products (or Vouchers) further accessible to or available for use by other third parties who are not the Beneficiaries, unless otherwise stipulated herein or in the Agreement.
The Client undertakes to inform Pluxee of any changes to their data that they are obligated to disclose to Pluxee under the Contractual Documentation.
The Client understands that as part of their business Pluxee consistently applies the "Code of Conduct for Business Partners" and "Statement of Business Integrity", the full text of which, as in force, is available at the corporate website at pluxee.cz.
The client is required to arise all beneficiaries during the effectiveness of the agreement a) with obligation to use the selected products only for purchasing payment for goods and services for which these products are exclusively intended under these GTCs and other relevant legally defined standards in accordance with the conditions defined by the contract documentation or on the basis thereof, b) to commit to comply with these conditions. It shall be considered a breach of contract by the client if the beneficiary does not comply with the obligations and limitations defined in the contract documentation or on the basis thereof for use of the product.
Where certain means of paying in accordance with the GTCs involve any tax advantages, the use of such Vouchers is entirely at the discretion and at the responsibility of the Client and shall particularly be subject to the ITA.
The Client understands and acknowledges that the supplier of the Benefit is the Partner, and Pluxee is not responsible for the quality of the goods and services paid for using individual payment methods, and that Pluxee may not be held accountable for any risks on the part of the Beneficiary that may be connected with the use of the services or purchase of the goods from the Partners’ outlets.
The client is required to maintain a list of contact persons and a summary of their authorizations in relation to Pluxee and to keep up-to-date. Actions taken by the contact person or other person representing the client, if done in a manner anticipated by the agreement and by the GTCs, for the purposes of relationship with Pluxee shall always be attributable to the client.

V. CONFIDENTIALITY AND TRADE SECRET

The parties shall regard contract documentation and its contents as strictly confidential. The parties undertake to protect the confidentiality of the contents of the agreement and all information of which they have become aware in connection with the conclusion and fulfilment of the agreement (including the cooperation concept) and to refrain from disclosing such information to any third parties.
If the confidentiality and trade secret obligations set out under the present Article are breached, the entitled Party shall have the right to apply with the breaching Party a contractual fine in the amount of CZK 200,000 (in words: Two Hundred Thousand Czech Crowns) for every individual breach. This shall not affect the entitlement of the parties to compensation for damages and/or termination of the agreement.

VI. AGREEMENT TERMINATION

The Agreement is entered into for an indefinite term. The Agreement may be terminated by either Party serving a written notice of termination without a cause. The notice term is three (3) months starting on the first day of the month following the month, during which the notice has been delivered to the other Party.
Pluxee shall have the right to terminate the Agreement with effect upon delivery of the notice to the Client in any of the cases (i) specified by law, (ii) by the present GCTs, and also if the Client (iii) breaches the Agreement or the present GCTs in any way, (iv) illegitimately compromises the name or the reputation of Pluxee or those of any related parties, or (v) interferes with any intellectual property rights of Pluxee or Pluxee’s related parties, (vi) the Client fails to provide the necessary cooperation to Pluxee after being prompted to do so in writing, (vii) the Client places no Voucher, Credit, Electronic Card or Benefit Orders for at least 14 consecutive months as they have undertaken to do under the Agreement, or (viii) the mutual trust between the Client and Pluxee has demonstrably been undermined.
Pluxee shall be entitled to withdraw from the Agreement or terminate it at its own discretion in the scope of the entire Agreement or only in relation to a specific Product.
The Client shall not be entitled during the termination notice period to issue any new Orders of Electronic Cards and AP, unless the Parties agree otherwise. Calculation of orders within the Cafeteria system shall be done in the event of withdrawal only after the end of the final billing period. The identical settlement mechanism shall be applied with regard to Electronic Cards after the Agreement is terminated. In the event the Agreement is terminated, the Client’s right to return the Vouchers as provided for under Art. XII, para. 2 shall be restricted in such a way that the Client shall be obligated to transmit the Vouchers to Pluxee for a refund at the latest within (i) 14 days of the date of termination of the Agreement if withdrawal from the Agreement has taken place, or (ii) 1 month from the date of termination of the Agreement in any other case. Pluxee shall not be obligated to reimburse and shall send back to the Client any Vouchers the Client transmits to Pluxee for a refund after the lapse of either time limit referred to under the previous clause and shall send the Vouchers back to the Client.
Where the Client uses the Cafeteria System, Pluxee or the Client may withdraw from the Agreement at any time if the Agreement is breached in a grave manner. The notice term shall then start to run once the notice of termination is delivered to the other party and end on the last day of the Billing Period, during which the notice was delivered. Serious breach of the present Agreement by the Client denotes: i. Client’s default of any payment due under the present exceeding 10 days; ii. Agreement Breaches of the provisions of Article V. of the GTCs and/or iii. any misuse of the Cafeteria System (i.e., using the Cafeteria System for other purposes than to administer and allow the use of the Benefits by the Client or their employees). Serious breach of the present Agreement by Pluxee denotes: i. repeated or unjustified extensions of the time limits referred to under the Cafeteria System for delivering the Benefits to the Beneficiaries due to reasons attributable to Pluxee; and/or ii. repeated Cafeteria System downtimes inconsistent with the agreed-upon Cafeteria System Uptime Guarantees caused by software application bugs in the Cafeteria System.
The Parties have agreed that the provision under Articles 2453 and 2454 of the CC shall not be applied and that the provisions under this Art. shall apply to the expiration and termination of the mutual relationships between Pluxee and the Client VI. of the GCTs.

VII. COMMON AND CONCLUDING PROVISIONS

The payment date with regard to any amount due by Pluxee is the date, on which the amount concerned is debited to Pluxee’s bank account in order to be transferred to the Client’s bank account.
For the duration of the Agreement, the Client undertakes not to use the concept of collaboration created by Pluxee, upon which the Agreement is based, for cooperating with third parties without Pluxee’s prior written consent.
The Client may not transfer any receivables under the Agreement to a third party without Pluxee’s prior written consent. The Client may not offset their receivables against those of Pluxee.
Except for where (i) the procedure under Art. (VII) 7 or (ii) electronic contracting within Pluxee s systems is concerned, any amendments and additions to the Contractual Documentation must be furnished in writing and signed by both Parties in order to apply.
The Client and Pluxee assume the risk of changes in the circumstances within the meaning of Article 1765(2) of the CC as regards the subject of the Agreement.
Pluxee may assign the rights and obligations incumbent upon them under the Agreement to third parties. Pluxee shall inform the Client of such assignment of their rights and obligations. The Client expressed their prior consent to such assignments and waives the right to refuse Pluxee’s exemption with regard to such assignments within the meaning of Article 1899 of the CC.
Pluxee may change the GCTs, the Price List or the Complaints Procedure or any parts thereof during the term of the Agreement, it being understood that in such a case: i. Pluxee shall send the modified GTCs, Price List or Complaint Procedures in writing or in electronic format to the Client at least 30 days before the proposed effective date; ii. if the Client does not consent to the modification, the Client may terminate the Agreement in accordance with Article VI (1) above, in which case the Agreement shall be governed by the original text of the GTCs, Price List and Complaint Procedures until its termination; iii. Pluxee may only modify the GTCs, Price List or Complaint Procedure to a reasonable extent, namely as regards (i) the range, methods, conditions and billing of the services provided by Pluxee under the Agreement, (ii) the range and properties of the Products (including the introduction of new and withdrawal of existing types of Products); (iii) the appearance and design of the product, (iv) the methods of paying the price for the Products (including the introduction of new, and withdrawal of existing types of payment methods); (v) adjustments to the amount of Pluxee’s fees depending on the trends in inflation rates, tax legislation and costs of operating the systems, using which the brokering services are provided under the Agreement, (vi) revisions based on changes to technology used for processing of Products (e.g. new technical media).
Handling of complaints and claims lodged by the Clients shall be governed by the Complaint Procedures.
Unless specified otherwise under the Agreement, the Client consents to Pluxee using electronic invoicing means under the Agreement, namely by sending invoices to the email designated to receive invoices under the Agreement.
The Client and Pluxee shall act as two separate controllers of personal data.
The Client and Pluxee independently process the personal data of Data Subjects for the purpose of fulfilling their obligations under the Agreement on the Brokering of Benefits, whereby the purpose and means are determined by each Administrator separately in accordance with the Regulation. At their own expense, the Client and Pluxee shall fulfil their obligations under the Regulation and process Personal Data only in accordance with the applicable requirements. contains information on its nominal value or method of use.
The Client guarantees that they demonstrably keep Personal Data in accordance with the Regulation and with generally binding legislation of the Czech Republic, and, where so required by this legislation, they also keep on file consent to the processing of Personal Data that has been duly granted by the data subjects. If the data subject revokes the consent for processing of personal data during the effectiveness of the obligation, the Client shall inform Pluxee promptly, and Pluxee shall cease to process the data subject’s personal data and shall delete the data, if Pluxee has no other legitimate reason to process the data.
Pluxee has adopted technical and organisational measures to prevent the unlawful or random destruction, loss, alteration or unauthorised disclosure of shared, stored or otherwise processed Personal Data and to prevent unauthorised access thereof.

B. VOUCHERS

VIII. SCOPE OF THE SERVICES PROVIDED AND USE OF VOUCHERS

Vouchers may be used to pay for the following types of goods and services (Benefits):

Voucher Gastro, within the meaning of Art. 6(9)(b) and Art. 24(2)(j) point 4. of the ITA serves as the means of providing staff plant catering services. The Voucher Gastro may be used to pay for meals and to purchase food.

Voucher Flexi

If so agreed between the Parties, Voucher Flexi may not cover within the meaning of Art. 6(9)(d) of the ITA service.

Voucher Gift, within the meaning of Art. 6(9)(g) of the ITA, makes it possible for the Benefits to be used in the form of non-monetary gratuitous services. The Voucher Gift may be used to collect both tangible gifts and services.

For further information on each type of Voucher mentioned above, go to Pluxee’s website (pluxee.cz).
The types of Benefits that various Vouchers can be used to pay for will be indicated on each individual Voucher. The Vouchers may not be used to pay for any Benefits other than those indicated. Each Voucher
As part of its brokering activity, Pluxee organises a network of Partners, at whose outlets the specific types of Vouchers may be used and who are contractually bound to accept the Vouchers. The Client understands there may be certain changes in the Partner network, and Pluxee reserves the right to make such changes. For updated lists of the Partners go to Pluxee’s website (vyhledavac.pluxee.cz). Pluxee Partners’ outlets may also be marked with stickers showing the types of Vouchers that may be used with each Partner.
Where certain types of Vouchers involve any tax advantages, the use of such Vouchers is entirely at the discretion and at the responsibility of the Client and shall particularly be subject to the ITA.
The Client acknowledges that Pluxee is not responsible for the quality of the goods and services purchased with the Vouchers and does not assume any responsibility for any risks on the part of the Voucher holder that may be associated with the services or goods purchased from Partner outlets.

IX. PLACING AN ORDER

The Client may order Vouchers through order.pluxee.cz or by filling out a customised order form and personally delivering the form to the customer centre. The Client may also order a written agreement by fax or e-mail sent to info.cz@pluxeegroup.com from the Contact Person’s e-mail address, via the Cafeteria system, or via the Client Portal.
The Client is required to properly complete all details in the order.
Pluxee shall not be liable for the resultant goods or services provided against any Client Order that contains irregularities or apparent misstatements.
The fee for each Voucher supplied is determined as a sum of the Voucher’s nominal value and the fee for issuing the Voucher specified in the Price List. If the overall fee amount for issuing a Voucher, exclusive of the VAT, against any single Order is lower than the minimum fee specified in the Price List, the Client undertakes to pay the total fee for the Vouchers ordered that amounts to the minimum fee increased by the VAT.
The Client shall pay the fee for the Vouchers ordered in advance by bank transfer against an advance invoice, in cash at the Customer Centre, or by cash-on-delivery, unless the Parties agree otherwise.
The provision under Art. IX (5) above shall not apply to payments for Vouchers ordered via the Cafeteria System.

X. PERSONALISATION AND CLIENT ACCOUNT

In case of Order via order.pluxee.cz, when sending Vouchers, the Client has the option to order a special service consisting in the division of Vouchers into envelopes according to the Client's request entered in the relevant system template at www.order.pluxee.cz and according to the data provided by the Client in the respective Order (hereinafter “Vouchers Personalisation”). Pluxee undertakes in such a case to carry out the Vouchers Personalisation specified by the Client.
Pluxee undertakes to set up Client Accounts for Clients using the data contained in the Agreement and in the Order in accordance with Art. IX of the GCTs unless the Client already has such an account.

XI. DELIVERY AND COLLECTION

Pluxee undertakes to deliver ordered Vouchers to the Client within five business days after the payment in full of the fee for their issuance, to the Client’s delivery address specified in the Agreement or in the order. Where the Client requires an earlier delivery of the Vouchers, Pluxee may charge an extra fee.
Pluxee may trust the delivery to a carrier of their own choosing. The shipping fees are specified in the Price List.
When Vouchers are ordered, the person authorised to represent the Client shall sign the handover record.
When delivering shipments, Česká pošta, s.p. (hereinafter the “ČP”) adheres to the Postal Conditions of Česká pošta, s.p. – Basic Postal Services and Decree No. 464/2012 Coll. on the specification of individual basic services and basic quality requirements for their provision (hereinafter the “Decree”). Section 16 of the Decree stipulates, among other things, that ČP is not required to deliver a shipment to the address of a natural or legal person if the declared value of the postal shipment exceeds CZK 150,000.
ČP does not deliver items with a declared value exceeding CZK 150,000. These items are prepared for collection at the relevant post office and the addressee is sent a request to collect them.

XII. VALIDITY

The Vouchers are valid from the day of issue, unless specified otherwise therein. The validity of the Vouchers is limited. The validity term is indicated in each Voucher and once it expires, the Voucher may no longer be used to pay for the goods or services.
The Client may return to Pluxee any nondamaged and non-invalidated Vouchers that have not been used up by the Client before the lapse of their validity period, at the latest by the 10th day after the lapse of their validity period. If the Vouchers are sent by post or via a carrier, the effective date is the one indicated in the posting stamp or the date the consignment is collected by the Client indicated in the transport document. Pluxee shall reimburse the Client for any duly returned Vouchers at an amount corresponding to the nominal value of the Vouchers returned.

C. CAFETERIA

XIII. SYSTEM

Pluxee shall provide the Cafeteria System at the disposal of the Client and their employees.
The Client agrees to pay Pluxee a fee for the use of the Cafeteria system. The Client further agrees to pay for the Benefits ordered by Beneficiaries via the Cafeteria system, under the terms of these GTCs.
Pluxee is entitled to carry out essential service stoppages of the Cafeteria system, during which it will be temporarily unusable. Planned service downtime is not taken into consideration as part of the uptime guarantee for the Cafeteria system.
Pluxee guarantees that the services and goods offered within the Cafeteria system are tax-optimisable for the Beneficiaries if they are identified as tax optimisable within the Cafeteria system at the time of being ordered by the Client or the Beneficiaries.
A list of services provided by Pluxee within the Cafeteria system is available in the Conditions for Use.

XIV. ORDERING OF BENEFITS

Pluxee shall make it possible for Beneficiaries to order the Benefits within the Cafeteria System as part of their programme and via the logistic channels selected by the Client under the Agreement.
Benefit orders placed by Beneficiaries are processed using Points.
Pluxee undertakes to ensure the Cafeteria system registers all Benefit Orders (“List of Ordered Benefits”).
The List of Ordered Benefits during the Billing Period shall be used as the basis for the invoicing of the Benefits ordered. The Client shall pay the price of the Benefits ordered during the Billing Period by bank transfer, against an advance invoice issued by Pluxee to the Client as soon as the Billing Period ends. Once the pro forma invoice is paid Pluxee shall issue a proper invoice.
By ordering of goods and/or services via the Cafeteria system, the Beneficiary shall enter into a contractual relationship with the Partner, which is governed by the Partner's commercial terms.
The Benefits in the form of Pluxee Vouchers will be supplied after the end of the Billing Period in accordance with Art. XI of the GCTs.
Except for where the Beneficiary places direct orders at Partners’ e-shops, any Benefits Orders placed within the Cafeteria system shall be regarded as placed in favour of the Beneficiaries within the meaning of Article 1767 of the CC. The provisions of Article IV (7) of the GTCs shall be applied similarly with the exception of the obligation to pay the price for the goods and/or service, which shall remain an obligation of Pluxee, with the exception of entitlements stemming from the Partner’s non-fulfilment, which may be exercised either by the Beneficiary or Pluxee.

D. MOJEBONUSY, MUJSWAP

XV. GENERAL PROVISIONS

Pluxee shall provide the mojeBonusy System at the disposal of the Client and their employees. The mojeBonusy System allows the Client and their employees (Beneficiaries) to electronically select specific employee Benefits (whether in kind or monetary) as part of the budget defined by the Client based on each specific Beneficiary’s preferences.
As part of the Benefits brokered by Pluxee (Vouchers, Points within the Cafeteria system, etc.), the mojeBonusy system is used by the Client as a platform for generating Orders placed by the Client.
Pluxee provides the Client with a non-exclusive, geographically limited licence to use the mojeBonusy system for the duration that Pluxee holds property rights to this application. The Client is entitled to use this licence only for purposes of selecting the form in which their Employee Benefits shall be provided. By obtaining the licence the Client shall not acquire any title or any other rights to the application mojeBonusy beyond the authorisation to use the application in the agreed-upon manner.
Pluxee is only responsible for the technical arrangement and processing of this service and not for the internal documentation or client compliance with any legal obligations that may apply to them in relation to this service.

XVI. RIGHTS AND OBLIGATIONS OF THE PARTIES

Pluxee shall conduct the basic setting and implementation of the mojeBonusy system as requested by the Client and make the mojeBonusy system accessible to the Client and their Beneficiaries by the agreed-upon date.
Pluxee undertakes to operate the mojeBonusy System during agreed term in such a way as to guarantee to the Client the mojeBonusy System availability specified under the mojeBonusy System Uptime Guarantee.
The Client shall upload data on the Beneficiaries in the mojeBonusy system by the agreed-upon date, including, without limitation, the specific amount credited, which each Beneficiary may use under the mojeBonusy system.
Each beneficiary may select the method of using the amount credited to them by the agreed-upon date (final day of the Billing Period) in the mojeBonusy system.
After the end of each Billing Period, Pluxee shall provide the Client with aggregate data on the selections made by the Beneficiaries in the form of a List of the Ordered Benefits via the mojeBonusy system.
If Benefits brokered by Pluxee are selected, the Parties shall proceed on the basis of the order placed by Pluxee’s Client as specified under the relevant provisions of Part B or C.
The provisions of the GTCs regarding the mojeBonusy system shall also apply reasonably for the MujSwap system, with the difference being that the MujSwap system is intended for continuous transfer of part of the wages of the Beneficiary and is accessible continually.

E. ELECTRONIC CARDS

XVII. GENERAL PROVISIONS

Pluxee shall at all times be entitled to the commission once a proper Credit and/or Electronic Card Order is placed.

XVIII. CONDITIONS APPLICABLE TO ISSUING AND ACTIVATION

The Client is entitled to require Pluxee to issue one or more Electronic Cards in the manner defined in the Conditions for Use. By default, the cards are issued as inactivated.
All responsibility for the Electronic Card and Credit shall pass to the Client once the consignment is taken over by the Client (for deliveries made to the Client’s address) and by the Holders (for deliveries made to the Holder’s address).
The Electronic Card is issued with pre-set limits, which the Client is not authorised to change.

XIX. CONDITIONS APPLICABLE TO THE TOPPING UP CREDIT

In the Client Access section, the Client may ask Pluxee to increase their Credit, both with regard to specific Electronic Cards and collectively for the entire Portfolio, at all times against a Credit Order.
In a Credit Order, the Client shall especially determine the Electronic cards, for which the Credit is to be increased and by what amount.
Provided the Credit Order is correct, once they receive the Order, Pluxee shall issue a pro forma invoice for the Client stating the amount due that corresponds to the required Credit top-up amount increased by the respective Credit Order fee. Once the invoiced amount is paid, Pluxee undertakes to increase the Credit without undue delay. To the extent that the Client uses the Cafeteria System for Electronic Card administration, the previous clause of the expiration date. Article shall be disregarded and the payment and billing provisions under Part C of the GCTs shall be applied instead.

XX. USE

The Electronic Cards may only be used with Partners within the territory of the Czech Republic. An Electronic Card may not be used to withdraw cash from cash machines or to use the cash-back service with selected Partners (the cash-back service).
Sufficient Credit must be present to pay for a Benefit.
During each made payment for a Benefit via an Electronic Card, the Credit shall be reduced by an amount corresponding to the price of the Benefit, and that amount shall then be settled by Pluxee in relation to the Partner. The transaction must take place using the legal currency of the Czech Republic.
The Holder is responsible for safeguarding their Electronic Card PIN. Pluxee shall not be liable for any damage caused by inadequate protection of the PIN.

XXI. CONDITIONS APPLYING TO ADMINISTRATION

During the performance of administration of an Electronic Card issued to the Client, Pluxee shall provide the Client with the services specified in the Conditions for Use.

XXII. VALIDITY

An Electronic Card issued to the Client is valid until the card's Date of Expiration. The standard validity period of the Electronic Card is 5 years.
Pluxee undertakes to inform the Client no later than 30 days prior to the date of expiration about the approaching expiration date. Pluxee shall similarly inform the Holder prior to the date of expiration of credit and about the amount of such expired credit.
If the Client does not select a different approach, Pluxee shall issue and deliver renewed Electronic Card(s) to the Client no later than a week before the Date of Expiration. In the case of Clients below 100 employees who are also obliged to pay before delivery of the ordered products, Pluxee may automatically create a renewal order for expiring Electronic Cards (except for cards that have not been reloaded in the past 6 months, which are not automatically renewed) no later than 30 days prior to the Expiry Date, unless the Client selects otherwise in the Client Access. An Order created pursuant to the previous sentence shall not be processed and no renewed Electronic Cards will be issued until the Client has paid the applicable price for the renewed Electronic Cards.
Credit on a cancelled Electronic Card that has not been replaced by a renewed Electronic Card shall be deemed used up after the lapse of three months and the Client shall not have the right to claim any compensation from Pluxee for the Credit that has not been used up.
The topping up of the FPC Credit does not amount to the establishment of an Account Agreement within the meaning of Article 2670 et seq. of the Civil Code. The right to draw Credit is time limited with a Credit.

XXIII. RELATED RIGHTS AND OBLIGATIONS

The Client shall be obligated to make sure the Electronic Cards are used in keeping with the conditions defined in the GCTs, and specifically to adopt any reasonable measures to protect the personalised security features of the cards, and ensure that the Holders do the same.
Pluxee is liable to the Client for:
a) Proper issuance of an Electronic Card according to the Electronic Card order;
b) duly topping up the Credit as per Credit Orders; and
c) duly paying for the Benefits bought using the Electronic Card. If the Client is convinced Pluxee does not comply with their obligations in this respect, the Client may lodge a Complaint.

F. CARD MULTIBENEFIT

If the Card Multibenefit includes Card Gastro or Card Flexi functions then the provisions of the Contractual Documentation on Card Gastro or Card Flexi shall be applied similarly to the Card Multibenefit.
Where the Card Multibenefit has both Card Gastro and Card Flexi functions, then the Card Multibenefit works as two separate products. This does not apply to the blocking and unblocking functions which must at all times be conducted in relation to the Card Multibenefit as a whole at all times.

G. INTERNAL COMMUNICATION

Pluxee is in no way responsible for the accuracy of the information that the client displays to its employees within the Internal Communication.
Pluxee is not liable for any damage that may be caused directly or indirectly by the Internal Communication.

The current version of the Business Terms and Conditions is also available at https://www.pluxee.cz/, and www.nasestravenka.cz

version September 1, 2025

General terms and conditions valid from 1 September 2025

ENCLOSURE 1:

TO MASTER AGREEMENT ON PROVISION OF MEALS AND BENEFITS

BUSINESS TERMS AND CONDITIONS FOR EMPLOYERS

I. GENERAL SECTION

Important information

Contact adress

Billing address