Benefity.cz - Questions frequently asked by employees about Benefity – and the answers to them

FAQ

I have lost the PIN to my ID card. What should I do?

It is simple. Write us a request to send your PIN using the contact form. Specify the number of your benefit card and your company e-mail address and your PIN will come to you within 24 hours (on business days). If you don’t have a company e-mail address, we will send the PIN to your employer's Human Resources Department.

I have lost my benefit card. What should I do?

You can order a duplicate card in your benefit catalogue under Other benefits / Benefity ID card (you will have to pay a small fee for us to make and distribute the new card). You will usually receive a new card from us within 14 days. If you are unable to apply for a new card yourself for some reason, colleagues from your HR Department are sure to help you with this. For security reasons, we recommend that you phone our information hotline to have your account blocked (as a preventative measure) until such time as the new card arrives.

I have forgotten the password for the online application. What should I do?

The quickest thing to do is to call our information line. Our operator will immediately return the password to its original format, meaning the 4-digit PIN which you received in the accompanying letter to your benefit card. You can also request this process using the contact form.

I need to cancel an order I placed for a benefit. What should I do?

Send us a cancellation request using the contact form. Please specify in the form the transaction number and the value of the transaction. We will then get in touch with the supplier of the benefit and, if it agrees, we will return the points to your benefit account. Cancelling an order is free and usually doesn’t take more than a few hours.

I would like to enjoy benefits from a supplier that is not in the catalogue. What should I do?

We are continually expanding our network of suppliers and will be more than happy for your suggestions. It is simple – send us some basic information about the potential supplier using the contact form and we will deal with the rest. The process takes about a month from start to finish, with the end result that everyone is happy – you, the new supplier and us. So go for it!

I would like to receive regular news. Is it possible?

Yes. We send out an electronic newsletter every month. There you will find news, tips from us and, for example, information about competitions. If you want to receive the newsletter, we will need your consent to use your e-mail address. You can grant us this consent by editing your profile after signing in to the system. You can also follow our Facebook page, which might inspire you in terms of the benefits you use.

Your employer still doesn’t know about the advantages of Benefity.

Suggest your employer as a new client and we will get in touch with it.

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